The CX Challenge saw eight large companies, selected by Microsoft Italia, operating in different markets, each flanked by their respective IT Partners, compete. The objective was to present the best project able to enhance CustomerExperience through AI and Copilot.
Our Team distinguished itself for its excellent work, and thanks to its solid skills it allowed us to win the competition.
We presented an innovative project that through the synergy between the Dynamics 365 platform and Artificial Intelligence is able to optimize the company's provisioning process. The demo, implemented in a test environment in record time, demonstrates the improved impacts to benefit more effective customer management by employing AI to streamline the use of information and enable quick and easy interaction.